Shipping, Returns & Refunds
Returns & Exchanges Policy
Your 100% satisfaction is important to us. If you are not completely satisfied with your purchase, you may return your item within 14 days of delivery.
Return Eligibility
To qualify for a return, items must be:
- Unused and not damaged
- In their original packaging
- Include all protective coverings, dust bags, and tags
Items showing signs of wear, stains, scratches, perfume, residue, or damage will not be accepted.
Sale items and select accessories are final sale and cannot be returned.
A £7.00 handling fee will be deducted from your refund.
Return Shipping
All return shipping costs and labels are the responsibility of the customer.
How to Start a Return
Visit our LOOP RETURNS LINK to initiate your return.
Once your return is received, please allow 3–5 business days for processing.
Refunds
After we receive and inspect your return, your refund will be issued to your original payment method, minus the £7.00 handling fee.
Please allow 3–10 business days for the refund to appear in your account, depending on your bank’s processing times.
Exchanges
Direct exchanges are not offered at this time.
If you would like a different item, please return your original purchase for a refund and place a new order.
Damaged, Defective, or Incorrect Items
Please inspect your order upon arrival.
If you receive a damaged, defective, or incorrect item, contact us at support@wildengrove.com and our customer service team will be happy to assist you.
International Orders
International returns are accepted within 14 days of delivery.
Customers are responsible for return shipping costs, customs fees, duties, and taxes.
UK & EU Customers
UK & EU customers have 14 days from delivery to return an order.
Items must be unused, in original packaging, and include all protective coverings, dust bags, tags, and proof of purchase.
Customers are responsible for return shipping costs.
Order Processing & Cancellations
All orders are processed immediately after they are placed.
Orders cannot be canceled once they have been processed and shipped.
We reserve the right to refuse any return that does not meet the above conditions.
Additional Assistance
If you have any questions or need further assistance, please contact our customer service team at support@wildengrove.com we’re here to help!