Got a question?
FREQUESNTLY ASKED QUESTION FOR Payment
How can I track my order?
Once your order has been shipped, you’ll receive a confirmation email with a tracking number and link. You can use this link: https://wildengrove.com/apps/parcelpanel at any time to check the status of your delivery.
How long will it take for my order to arrive?
Orders are typically processed within 1–3 business days before shipping. Standard shipping typically takes 7-10 business days. Delivery times may vary depending on your location and the shipping option you choose at checkout.
Can I change or cancel my order?
Yes! You can change or cancel your order by contacting us, as long as it has not yet been shipped. Once your order is shipped, we’re unable to make changes.
Will I be charged customs or import duties?
International orders may be subject to customs fees or import duties depending on your country. These charges are not included in your order total and are the responsibility of the customer.
What are they accepted payment methods?
We accept major payment methods such as Mastercard, Visa, American Express, PayPal, Shop Pay, Klarna, Afterpay, and more.
Can I make payment by installments?
Yes! We offer installment payment options through Klarna, Afterpay, PayPal and Shop Pay Installments, allowing you to split your purchase into smaller, interest-free payments over time. You’ll see these options at checkout.
Will Wilden Grove store my payment information
No—Wilden Grove does not store your payment details. All transactions are processed securely through trusted third-party payment providers such as PayPal, Shop Pay, Klarna, Afterpay, Visa, Mastercard, and American Express. This ensures your sensitive information is always encrypted and protected.
Do you ship internationally?
Yes, we ship worldwide! Shipping fees and delivery times vary depending on your country and will be calculated at checkout.
Will I be charged customs and duties?
Customers are responsible for any customs and import duties that may apply once the order reaches the destination country. These charges are not included in the item price or shipping cost and vary depending on local regulations.
What is the shipping time?
Orders typically arrive within 7–10 business days for customers in the U.S. and U.K. You’ll receive tracking details as soon as your order ships.
What should I do if I received the wrong item or my order is damaged?
We’re so sorry for the inconvenience. Please reach out to us at support@wildengrove,com with your order number and photos of the item. We’ll make it right as quickly as possible.
Do you offer returns or exchanges?
Yes! We accept returns within 14 days of delivery. Items must be unused and in their original condition. Visit our Returns & Exchanges page for more details.